Chester and Miles adopt a 'top down' approach to all their work. This means
starting with a clear statement of business requirements.
In essence business analysis defines the scope of the problem to be solved, the business information necessary, and the business processes involved.
The integrity and usefulness of any resultant software is dependent on the thoroughness of the underlying analysis, and the involvement of business users from the outset..
We use structured methods to elicit requirements and Oracle's Designer 2000 to document them.